Exposed: Lloyds’ staff are told bank IT system is ‘unfit for purpose’

Exposed: Lloyds’ video bombshell as staff are told bank IT system is ‘unfit for objective’

  • Mail on Sunday has obtained a the recording of an inside assembly
  • Staff is warned concerning the bank’s current on-site know-how 
  • Lloyds is engaged on updating its previous know-how and shifting elements of it cloud

A senior Lloyds banker has warned that a few of its know-how is ‘not match for objective’ for the long run and ‘an actual concern’, a leaked video obtained by The Mail on Sunday has revealed.

The recording of an inside assembly exhibits one of many bank’s administrators, Nick Williams, answering workers’ questions on its know-how – a serious focus beneath new chief govt Charlie Nunn.


The Mail on Sunday understands that the FTSE 100 banking big is engaged on a secret venture codenamed Voyager, which is aimed toward updating its previous know-how and shifting elements of it – together with buyer knowledge – on to the cloud.

Warning: Lloyds director Nick Williams in the leaked video

Warning: Lloyds director Nick Williams within the leaked video

On the leaked recording, Williams may be heard warning staff concerning the bank’s current on-site know-how which he mentioned nonetheless supported the overwhelming majority of Lloyds’ knowledge and companies.


Williams speaks of the ‘on-premise’ software program – which is put in and run on computer systems on the bank’s personal premises slightly than at a distant facility such because the cloud.

He mentioned: ‘The backside line is our prem [premises] functionality as we speak is not match for objective. So we have to type that drawback out as effectively. We do want to maneuver them forwards. The age of our property is an actual concern.’ He estimated that ’99 per cent’ of Lloyds’ knowledge and companies is hosted on the bank’s personal servers.

Williams’ feedback underscore wider issues that a few of Britain’s greatest banks are utilizing outdated know-how that is susceptible to disruptions, cyber assaults and outages. There is no suggestion that Lloyds’ know-how is not strong. A supply near the bank mentioned it has one of many lowest outage ranges.

We’re nonetheless caught on the ageing infrastructure 


The Bank of England has been rising its scrutiny of the know-how utilized by banks amid fears that meltdowns might outcome within the destabilisation of the broader financial system. The central bank appears to be like at know-how as a part of banks’ ‘operational resilience’ – the power to beat disruptions to companies.

TSB, which was carved out of Lloyds in 2013, suffered one of many greatest ever know-how collapses after the bank tried to shift buyer knowledge on to the programs of its Spanish guardian bank Sabadell in 2018.

The IT disaster left 1000’s of its prospects briefly locked out of their accounts and led to a full-blown inquiry by legislation agency Slaughter and May. The debacle price the bank a staggering £330million and pushed it into the crimson. 

Debbie Crosbie, a former senior banker at Clydesdale and Yorkshire Banking Group, was parachuted in to type out the mess. She managed to return the bank to profitability after slashing prices.

TSB suffered one of the biggest ever technology collapses in 2018

TSB suffered one of many greatest ever know-how collapses in 2018

NatWest was hit with a report nice in 2014 after a serious IT drawback left hundreds of thousands of consumers with out entry to their accounts.

Banks are eager to maneuver on to slick know-how to chop prices, particularly in an period of low rates of interest which stifle earnings.

Lloyds’ earlier chief govt Antonio Horta-Osorio stored a really shut eye on prices. Nunn, who joined the bank from HSBC in the summertime, is anticipated to disclose his new technique for the bank when its annual outcomes are introduced in February. 

A considerable know-how improve may very well be on the playing cards together with plans to increase each the bank’s wealth administration enterprise and its latest push into the personal rental market.

In the leaked video recording, Williams warned his viewers that the operation to change to up to date know-how will certainly not be easy. He mentioned: ‘To transfer forwards and progressively modernise and simplify what we’re doing, we have to maneuver on to a extra fashionable structure.

‘That’s not only a case of let’s go and purchase new {hardware}.

‘Quite numerous the the explanation why we’re nonetheless caught on the ageing infrastructure is as a result of the purposes will not work on new {hardware}, so it’s totally a lot a collective effort.’

Mark Brown, normal secretary of commerce union BTU, mentioned: ‘Given the billions the bank’s invested in IT through the years, for a senior govt to be pressured to confess that the bank’s present on premises IT infrastructure ‘is not match for objective’ is each astonishing and deeply worrying. But he must be recommended for his honesty.

‘The query Mr Nunn must reply is how a lot cash is the group ready to speculate to make its IT infrastructure match for objective?’

Lloyds mentioned: ‘We proceed to modernise our know-how infrastructure in an effort to retain our main UK buyer place and our price management in an more and more aggressive working setting. This goals to ship elevated agility and responsiveness to buyer developments, whereas supporting our broader strategic priorities round buyer companies and merchandise and operational effectivity.’


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