Best Online Travel GuidesTravel

Heathrow hell: Airport apologises for ‘queues’ at passport control and ‘wait’ to collect luggage

Furious passengers have blasted Heathrow for large queues and delays in choosing up baggage as chaos returns to Britain’s busiest airport.

Livid travellers vented at the ‘shambles’ brought on by teaming traces and allegedly a scarcity of employees this morning as they tried to make it to their flights.

Some stated individuals had been getting so scorching queuing for hours they’d eliminated their masks and risked spraying Covid over different clients.

Heathrow admitted to ‘longer’ immigration queues however added that employees had been ‘working exhausting to course of passengers’.


It comes simply weeks after defective e-gates led to a horrendous backlog at the airport that noticed lots of of individuals ready for up to 4 hours.

Livid travellers vented in regards to the teaming traces and a scarcity of employees this morning as they tried to make it to their flights

Some said people were getting so hot queuing for hours they had removed their masks and risked spraying Covid over other customers


Some stated individuals had been getting so scorching queuing for hours they’d eliminated their masks and risked spraying Covid over different clients

Are YOU caught in lengthy queues at Heathrow?

Email [email protected]

One man commented on-line: ‘@HeathrowAirport please ship extra officers to the immigration counters right here.’

Heathrow replied: ‘We’re conscious of longer immigration queues at this time, Border Force are working exhausting to course of passengers. Thank you for your endurance.’


Another posted: ‘Hey @HeathrowAirport @British_Airways when will you be delivering luggage of BA172 from JFK? Flight landed at 0836 and arrived at 0846.’

The airport responded: ‘We are sorry to hear in regards to the lengthy wait. Baggage handlers are working exhausting to course of passengers’ baggage.’

Valentina Pena stated: ‘@HeathrowAirport what occurred to bettering border agent staffing after the debacle in September?

‘I’ve been stood in line for over an hour, with a number of passengers starting to take off their masks round me. Your lack of staffing is inflicting a severe Covid threat in T5.’

Heathrow commented: ‘We’re conscious of longer immigration queues at this time, Border Force are working exhausting to course of passengers.

‘We’re sorry to hear that passengers are eradicating their masks. Whilst we recognize that some passengers and colleagues might not be in a position to put on face coverings, we do anticipate all to be carrying these the place potential.’

But she hit again: ‘Unfortunately it appears individuals are eradicating their face coverings out of boredom / frustration at standing in line for almost 2h with little progress. If wait instances cannot be improved may there at least be a approach of implementing your personal insurance policies?’

The airport stated: ‘Heathrow employees will likely be implementing the principles which are in place that features face masks being worn when potential.’

Paul Johnson stated: ‘@HeathrowAirport baggage delivered because the standing for quarter-hour now and no signal of them. Is this shambles regular?’

The firm replied: ‘We are sorry to hear in regards to the longer wait instances for your baggage. If you might be involved in regards to the standing of your baggage please converse to your airline.’

Peter Martin put: ‘@HeathrowAirport what is going on within the automobile park , making an attempt to get out, on degree 3 and haven’t moved for 30 minutes!!!!!!’

Another wrote: ‘Why cannot we exit T3 brief keep automobile park? We have not moved for 15 minutes?’ And another added: ‘Rocked up to T3 Short Stay for a PCR take a look at so I can journey … been sat in a queue to discover a parking house for virtually an hour … what’s going on ?!’


Heathrow stated: ‘We are sorry to hear in regards to the delay. Please converse to visitors marshals who will likely be positioned within the automobile park when you’ve got any issues in regards to the present state of affairs.’

It added: ‘We are presently experiencing delays in our automobile parks. Our groups are working exhausting to let passengers by the obstacles, we apologise for any inconvenience precipitated.’

Ramya Mure added: ‘Had the worst expertise at @HeathrowAirport right this moment with TSA. They had been impolite and wouldn’t let me carry most of my toiletries although they had been beneath 100ml as a result of they did not match right into a tiny bag. Most different airports do not appear to care and employees is courteous. Very upset.’ 

Pictures confirmed lengthy crowds packed into cramped corridors as they waited to be processed at the airport this morning.

Others confirmed a stream of passengers – largely carrying face coverings – marching previous flight gates as they tried to get to their planes.

The chaos right this moment was reportedly brought on by ‘logistical issues’ main to waits of up to an hour to collect baggage.

A spokesman for Heathrow stated it was not an ‘infrastructure subject from our aspect’ and pointed to the airline handlers. British Airways has been contacted for remark.

Last month Heathrow was within the grip of border bedlam as lots of of infuriated travellers had been compelled to wait up to 4 hours at arrivals in Terminals 3 and 5.

The large queues had been sparked by an e-gates crash, which was the second time in two weeks. Passengers estimated there have been greater than a thousand individuals ready at the immigration centre.

Heathrow stated at the time the e-gates broke down due to a ‘nationwide systems-wide subject’. The airport even appeared to blame Border Force, saying their employees managed e-gates at ports throughout the nation.

Earlier this week British Airways’ proprietor threatened to pull out of Heathrow over the airport’s plans to hike costs and ship the price of household holidays hovering.

The warning shot was fired by Luis Gallego, CEO of BA proprietor IAG, over Heathrow’s plans to hike passenger costs by up to 76 per cent.

It would see them improve from the present £19.60 to up to £34.40, doubtlessly including £75 to the price of a international vacation for a household of 5. The prices are charged to airways however often handed on to passengers.

Mr Gallego stated the charges charged by the UK’s largest airport had been already among the many highest on the planet and that IAG would ‘rethink’ utilizing Heathrow if its deliberate hike goes forward.

He predicted different airways might additionally lower companies to and from the UK’s largest airport.

He stated: ‘Heathrow is changing into extra and costlier for airline operators to use. It’s already 44 per cent costlier than its European rivals.

‘It has a few of the highest touchdown costs of any airport on the planet. And now, operators might face a [more than] 50 per cent improve in charges…A call that might make the UK no more aggressive, however much less.’

Earlier this week British Airways' owner threatened to pull out of Heathrow over the airport's plans to hike charges and send the cost of family holidays soaring (file photo)

Earlier this week British Airways’ proprietor threatened to pull out of Heathrow over the airport’s plans to hike costs and ship the price of household holidays hovering (file photograph)

He added: ‘Heathrow’s main place is just not inevitable. The actuality is, greater than 40 per cent of the individuals who use Heathrow are connecting passengers.

‘They are merely passing by, on their approach to different locations, and might simply go through different, extra aggressive hubs.

‘Hiking costs won’t assist. It won’t entice demand. It can have the alternative impact.

‘And if the rise in touchdown costs goes forward I do know IAG wouldn’t be alone in reconsidering our airways’ use of Heathrow as a port.’

BA is certainly one of a handful of airways which completely use Heathrow’s Terminal 5.

But it’s set to begin a brand new unit providing European flights from London Gatwick in March subsequent yr.

Mr Gallego was talking at an trade summit hosted by Airlines UK, which represents all main UK carriers.

Former BA chief Willie Walsh, who runs commerce physique the International Air Transport Association, stated Heathrow can be ‘taking pictures itself within the foot’ if passenger costs improve.

‘Pushing up costs to such a excessive degree will simply push individuals away from Heathrow,’ he added.

Heathrow’s seven billionaire house owners embody the sovereign wealth funds of Qatar, Singapore and China.

It has paid out about £4billion in dividends since 2012 and has stated it might restart payouts subsequent yr, after pausing them over the pandemic, if its money owed come beneath control. Heathrow bases its costs on the numbers utilizing the airport.

It expects round 40million passengers subsequent yr, in contrast to 80million earlier than the pandemic, and stated this implies every passenger should pay extra to cowl the shortfall.

The airport’s want to improve costs is topic to a Civil Aviation Authority assessment which is able to decide on whether or not the rise can go forward subsequent yr.

Tim Alderslade, CEO of Airlines UK, stated Heathrow’s proposed charge hike would threaten the viability of its growth challenge.

But Heathrow hit again final night time, accusing airways of climbing airline charges for Christmas, with 2021 bookings closing in on pre-pandemic ranges now most international journey restrictions have been dropped.

A Heathrow spokesman stated: ‘A £10 to £15 improve in airport costs is just not comparable to pushing up economy-class tickets to the US to over £2,000 this Christmas, which is what some airways are doing.

‘It’s true that Heathrow is proposing a better pandemic value improve than continental airports, however we’re neither state-owned nor have we obtained billions in state support throughout the disaster – we rely solely on non-public funding.

‘Heathrow passengers desire a dependable, high quality expertise. The increased cost will allow us to ship key investments within the subsequent 5 years to defend passenger service.’

Show More

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button